Terms and Conditions
BOOKING
All bookings are taken through a fully automated booking system online. Full payment is taken by credit card at the end of the booking transaction and then an email confirmation of your booking is sent. Full payment is regarded as acceptance of the booking conditions. Please ensure that you have read and understood all the terms and conditions before confirmation and payment for your booking. Please note the programs may be modified according to the latest advice and guidelines provided by the Education Bureau (EDB) and the Centre for Health Protection (CHP).
REFUND POLICY
All camps are fully pre-paid before the relevant camp or program commencement date. Once you have confirmed your weekly holiday camp by making payment, no cancellations or refunds will be allowed, including for late arrival or early departure from camp or program, closure due to inclement weather, or Government guidelines.
You are allowed to change your weekly holiday camp to another camp (within the same camp season) if 10 days prior written notice is given to us and subject to availability. Please see below for more clarification on changing your weekly holiday camp date.
If a child cannot attend camp due to personal circumstances such as illness or injury once the camp is in session, no credit or refund will be offered. If one of the situations above happens after camp booking but before camp is in session, please contact us by phone immediately to determine if we can accommodate a last-minute change or fill the space from our waiting list. Changes are not guaranteed, reviewed case-by-case, and are subject to availability.
Camp availability is subject to enrollment number; parents will be informed of alternatives if required.
CHANGING YOUR BOOKING
You may make changes to the weekly holiday camp program that you wish to attend or the activity that you wish to undertake. Changes can be made online at www.campasia.hk up to 10 days prior to the weekly holiday camp commencement date if available, camp credits must be used during the same camp season.
WEATHER
During holiday camps, in the event of inclement weather, alternative areas and/or activities will be allocated.
We follow the recommendation of the local authorities regarding bad weather. If red/black rainstorm warning or T8 signal or above is in force at 7:00am or before morning camp is in session we will suspend morning camp (9:00am - 12:00pm) for the day.
If red/black rainstorm warning or T8 signal or above is in force at 11:00am or before the afternoon camp (12:30pm - 15:30pm) or swimming program (1:15pm - 4:45pm) is in session, we will suspend the afternoon camp/ swimming program.
Families will be contacted by email regarding closures. We do not offer credits or refund for missed days due to bad weather or any closures beyond our control.
If bad weather (red/black rain or T8 or above) is hoisted while camp is in session we will care for the children until they can be dismissed safely and families will be contacted with arrangements.
INSURANCE
All children in our care are covered by our Public Liability Insurance but please ensure your child has up-to-date Accident and Medical Insurance.
FIRST AID
In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary - unless advised to the contrary. During our holiday camps, essential medication must be handed in to the Camp Asia Nurse at the Health Centre for safekeeping when your child/children first arrive at camp. As we take our duty of care very seriously, we have a fully-trained nurse on-site and Camp Asia staff are certified in First Aid, CPR and anaphylaxis. This includes the use of EpiPens and Automated External Defibrillators. Any medical expenses incurred for the off-site treatent of the child are the responsibility of the child's guardian.
AVAILABLE DATES AND ACTIVITIES
All the information in our literature is correct at time of print. Changes may occur and Camp Asia will endeavor to inform our families as quickly as possible. Activity programs are subject to change in the event of unsuitable weather or other circumstances beyond our control.
PHOTOGRAPHY AND VIDEOGRAPHY
Please be aware that we occasionally take photographs or videos of children taking part in their camp for our promotional material, social media content and website videos. This content will be captured by our the Camp Asia Marketing team. Please advise Camp Asia Team at the time of booking if you have any objections to photographs being taken and used for marketing materials like banners, digital marketing or on our website.
DATA PROTECTION
You consent to Camp Asia collecting, using, retaining and disclosing personal data provided to Camp Asia, for the purposes of safeguarding and promoting the welfare of your child, and where necessary, for the legitimate interests of Camp Asia and ensuring that all relevant legal obligations of Camp Asia are complied with. You give your consent to such collection, use, processing and disclosure provided that at all times any collection, use, processing or disclosure of personal data is done lawfully and fairly in accordance with the Hong Kong Personal Data (Privacy) Ordinance Cap 486 (“PDPO”). You also consent to Camp Asia’s affiliates issuing promotional materials to your email address as provided to Camp Asia for marketing. Please refer to our Privacy Notice for further information.
SAFEGUARDING AND CHILD PROTECTION
Camp Asia is an equal opportunity employer and also welcomes all children, regardless of their gender, ability, race or religion. Each child attending camp is of equal value and is entitled to equal access of opportunity. We operate a zero tolerance policy towards discrimination or bullying of any kind. We are committed to keeping children safe and ensuring that we embed a culture of care at the center of our decision-making. A copy of our Safeguarding and Policy is available for reference, upon request. As a caring organisation, any suggestion of child abuse or neglect will be investigated and reported to an official agency.
SPECIAL NEEDS
It is our policy not to exclude any child due to special needs, wherever possible. The needs of each child vary, so decisions are made on a case-by-case basis, depending on the level of support each individual child requires to enable him/her to fully participate in and enjoy activities at Camp Asia. We request that parents of children with special needs contact our Camp Asia Head Team at info@campasia.hk prior to booking, to discuss how we can best accommodate their children and consider whether any special arrangements need to be made.
CHILD EXCLUSION
On rare occasions, a child proves incompatible with the general well-being of camp (e.g., bullying, disruptive or aggressive behavior, special needs not previously notified to Camp Asia management, not potty-trained and attending a full day camp). We reserve the right to exclude such children. No refund will be made for any remaining camp days booked, and any costs associated with the child’s exclusion, including transport home, will be the parent’s responsibility.
PARENT FEEDBACK
We aim to provide the best possible care for all children at Camp Asia, at all times. Please tell other parents if you are happy with your experience! If you have concerns or suggestions, please tell us. We value your feedback and will use it to develop and improve our services. Concerns should be raised initially with your Camp Asia Site Manager for more serious issues who will inform the Camp Asia General Manager and will attempt to resolve the issue to your satisfaction.
CONFIRMATION
I confirm that all information provided in the online form is accurate and complete. I understand that although my child/children will be supervised by Camp Asia staff, I assume the risk for my child’s/children’s participation in the camp and its event(s).
I acknowledge that I will not hold Camp Asia and its employees and agents liable in the event that any accident, injury, loss of property or any other circumstance or incident occurs during or as a result of my child’s/children’s participation in the camp and/or any event(s). This release of liability includes accident, injury, loss or damages to my child/children as well as, to other individuals or property which may result from my child’s/children’s participation in the event. I release and agree to indemnify Camp Asia and its employees and agents, from any claims arising out of my child’s/children’s participation in the camp and its event(s).
I have read and understand and accept all of the terms and conditions set out.