Booking Policies

All bookings are made through our fully automated online booking system. Full payment is required by credit card at the time of booking. An email confirmation will be sent once payment is received.
Payment is regarded as acceptance of these Terms and Conditions. Please ensure they are read and agreed before completing the booking.
Programmes may be modified according to the latest advice and guidelines provided by the Education Bureau (EDB) and the Centre for Health Protection (CHP).

All camps must be fully prepaid before the start date of the relevant camp or programme.

Camp Asia does not offer make-up classes, credits, or refunds for absences due to illness, late arrival, early departure and closure due to inclement weather, or closures resulting from government guidelines.

If a child is unable to attend due to illness or injury after the camp has started, no credit or refund will be provided. If this occurs after booking but before the camp begins, please contact us by phone as soon as possible. We may be able to offer a change or reallocate the place from our waiting list. Changes are not guaranteed, will be reviewed on a case-by-case basis and is subject to availability.

Changes to a booked camp within the same camp season may be requested with at least 10 days’ written notice and are subject to availability.

Withdrawals made 10 days or more before the camp start date are eligible for a refund, with a HKD 300 administrative fee per camp. This administration fee applies to each individual camp booked. For example, withdrawing from both an AM and PM camp in the same week, you will incur a total of HKD 600 in administration fees.

We are unable to provide any credits or refunds for withdrawals made less than 10 days before the holiday camp start date.

You may make changes to the holiday camp at Camp Asia Hong Kong up to 10 days prior to the camp commencement date. Camp credits must be used during the same camp season.

By providing personal information to Camp Asia, you consent to the collection, use, retention, processing and disclosure of such data for the purposes of safeguarding and promoting the welfare of your child, as well as for Camp Asia’s legitimate operational needs and compliance with legal obligations.
All personal data will be handled lawfully and fairly in accordance with the the Hong Kong Personal Data (Privacy) Ordinance Cap 486 (“PDPO”). You also consent to receiving marketing and promotional materials from Camp Asia and its affiliates through the email address provided. Please refer to our Privacy Notice for further information.

Camp Asia is an equal opportunity organisation and welcomes all children, regardless of gender, ability, race or religion. Every child attending our camps is valued equally and entitled to equal opportunities. We maintain a zero-tolerance policy towards any form of discrimination or bullying.
Camp Asia is legally obligated to protect the campers and is committed to keeping them safe and providing a culture of care at the centre of all decision-making.
A copy of our Safeguarding Policy is available upon request. Any suspicion or allegation of child abuse or neglect will be promptly investigated and reported to the relevant authorities.

In the event of an accident, first aid will be administered to campers in our care and emergency services will be contacted if necessary, unless advised otherwise. During holiday camps, all essential medication must be handed to the Camp Asia Lead Nurse and stored at the Health Centre upon arrival.

Camps are supported by a fully trained onsite nurse. Camp Asia employees are certified in First Aid and CPR, with additional training in anaphylaxis management and the use of EpiPens and Automated External Defibrillators (AEDs).

Any medical expenses incurred for the off-site treatent of the child are the responsibility of the child’s guardian.

During holiday camps, in the event of inclement weater, alternative indoor areas and/or activities will be arranged whenever possible.

Camp Asia follows the recommendations of local authorities regarding severe weather conditions. If a Red or Black rainstorm warning Signal or Typhoon Signal No. 8 (or above) is in force at or before 7:00 am, the morning camp session (9:00 am–12:00 pm) will be suspended for the day. If the same warning is in force at or before 10:30 am, the afternoon camp session (12:30 pm–3:30 pm) will be suspended.

Families will be notified of any closures by email. We do not offer credits or refunds for missed days due to bad weather or circumstances beyond our control.

If bad weather is raised while camp is already in session, children will remain under staff supervision until it is safe for dismissal. Families will be contacted with further arrangements as needed.

On rare occasions, if a child is deemed incompatible with the overall well-being and safety of the camp environment, Camp Asia reserves the right to exclude the child. Some examples include bullying, disruptive or aggressive behaviour, undisclosed special or language needs, or not being potty-trained for full-day camps.
No refunds will be issued for any remaining camp programme or bus days. Any costs related to the child’s exclusion, including transport home, will be the responsibility of the parent.

At Camp Asia, we strive to provide the highest standard of care for all campers. We encourage parents to share positive experiences with others and we welcome any concerns or suggestions to help us improve our camp experiences.
Concerns should first be raised with your child’s Teaching Assistant. For more serious issues, the Camp Asia Site Manager will be informed, who will escalate the matter to the Camp Asia General Manager. We will work to resolve the issue to your satisfaction.